Returns & EXCHANGES

returnS

We accept returns within 14 days of receiving the item. After 14 days, we unfortunately can’t offer you a refund or exchange.

To be eligible for a return, your item must be unWORN and in the same condition IN WHICH IT WAS RECEIVED.

 

Additional non-returnable items:

- Gift cards

- Downloadable software products

TO RETURN AN ITEM FOR A REFUND:

1. PRINT OUT THE ORDER CONFIRMATION EMAIL THAT WAS SENT TO YOU WHEN YOU PLACED THE ORDER OR PROVIDE A NOTE INCLUDING YOUR ORDER NUMBER.

NOTE:

PLEASE WRITE ON THE ORDER CONFIRMATION EMAIL PRINTOUT OR THE NOTE with your order number YOU INCLUDE WiTH THE ITEM IF YOU WISH TO RETURN THE ITEM.

2. SHIP THE ITEM YOU WISH TO RETURN to following address ALONG WITH your proof of purchase (order confirmation email printout or a note with order number) :

ewd returns

709 Andover Village Drive

Lexington, KY 40509

that’s it y’all!

 

Refunds (if applicable)

Once your returN PACKAGE is received, WE WILL INSPECT THE ITEM AND CONTINUE TO PROCESS THE RETURN. PLEASE ALLOW 1-3 BUSINESS DAYS FOR PROCESSING.

If your return is approved, then your refund will be FINALIZED and a credit will automatically be applied to your credit card or THE original method of payment. 

Late or missing refunds (if applicable)

If you have not received a refund yet, please check your bank statement. It may take up to 72 hours to show up on your bank statement, so please check frequently.

If it has been over 72 hours, please contact your credit card company. It may take additional time before your refund is officially posted. There is often some processing time before a refund is posted.

If you have contacted your credit card company and/or bank and they are unable to locate the transaction, please contact us at hello@elizabethwilsondesigns.com

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange THE ITEM FOR ANOTHER SIZE OR STYLE, send us an email hello@elizabethwilsondesigns.com 

TO EXCHANGE AN ITEM:

  1. PRINT OUT THE ORDER CONFIRMATION EMAIL THAT WAS SENT TO YOU WHEN YOU PLACED THE ORDER OR PROVIDE A NOTE INCLUDING YOUR ORDER NUMBER.

NOTE:

PLEASE WRITE ON THE ORDER CONFIRMATION EMAIL PRINTOUT OR THE NOTE with your order number YOU INCLUDE WiTH THE ITEM IF YOU WISH TO EXCHANGE THE ITEM, AND WHAT SIZE/STYLE/COLOR YOU WISH TO EXCHANGE THE ITEM FOR.

2. SHIP THE ITEM YOU WISH TO EXCHANGE to following address ALONG WITH your proof of purchase (order confirmation email printout or a note with order number) :

ewd EXCHANGES

709 Andover Village Drive

Lexington, KY 40509

3. IF THE ITEM YOU WISH TO EXCHANGE YOUR ORIGINAL ITEM FOR IS IN-STOCK, WE WILL SHIP THE NEW REPLACEMENT ITEM IN 1-3 BUSINESS DAYS.

THAT’S IT, Y’ALL!

PLEASE NOTE:

You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item with a value over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

THANKS, Y’ALL!

XX

EWD TEAM